Porter/Bell Staff Services

Our Porter and Bell Staff Services employees:

• Carry visitors’ luggage to the desired locations.
• Position themselves to open car doors, politely greet patients and guests upon arrival, and offer assistance with baggage, when appropriate.
• Understand that first impressions are often the most lasting.
• Accompany visitors with bags from the car or facility entrance to the guest’s destination.
• Never leave baggage unattended.
• Complete a training course in customer service, back safety and lift techniques before beginning the first day on the job.
• Work closely with valet attendants, when relevant, to provide a seamless customer service experience for patients and guests from the moment of arrival.
• Remain accessible and dedicated to offering quality assistance.
• Make an effort to remember repeat guests and greet them by name, when possible.