Micah Solomon is a patient experience consultant, customer service keynote speaker, author and frequent contributor to Forbes magazine. He often writes about the importance of fixing the hellos and goodbyes in business:

“The first and last moments of a customer interaction

are what a customer is likely to hold in memory

as the permanent ‘snapshot’ that encompasses the whole event.”

Ambassadors Plus understands the magnitude of this concept and emphasizes its value in our ongoing associate training programs. We realize that we have a unique opportunity to 1) set the tone of each of our customers’ visits in the beginning, and 2) put a positive finishing touch on the end. We take this responsibility very seriously. Plus, we know that a great first and last impression not only reflect well on us as a company – but perhaps more importantly, on the hospitals and healthcare institutions we represent.

As the old adage says, “You never get a second chance to make a first impression.” So make it count.